Refund policy
Last Updated: September 2026
At Brandrevery, we aim to provide high-quality customized branding and promotional products. Since many of our products are personalized or made according to customer requirements, returns and refunds are subject to the conditions mentioned below.
1. Customized Products
Most of our products are customized or personalized according to the customer's specifications, artwork, logo, size, quantity, colour or other requirements.
Therefore, customized products are generally not eligible for return, exchange or refund once the order has been processed or production has started.
We strongly recommend customers carefully review their artwork, spelling, design, size and other details before placing an order.
2. Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrectly printed
- Different from the approved design or specifications
please contact us within 48 hours of delivery.
You may be required to provide clear photographs or videos of the product and packaging so that we can investigate the issue.
After verification, we may offer:
- Replacement of the affected product, or
- Refund, where applicable.
3. Design & Artwork Approval
Customers are responsible for providing correct artwork, content, spelling, logos, colours and other information.
Once artwork or design has been approved by the customer, Brandrevery will not be responsible for errors that were already present in the approved artwork.
Minor variations in colour, printing, cutting, alignment or finishing may occur due to the nature of printing and production processes and may not be considered a manufacturing defect.
4. Order Cancellation
Orders for customized products can only be cancelled before production has started.
Once production or processing has started, the order generally cannot be cancelled because the product is being prepared specifically for the customer.
If cancellation is approved before production, the applicable refund will be processed after deducting any applicable processing or payment gateway charges.
5. Refunds
If your refund is approved, the refund will be processed to the original payment method used for the order.
Refund processing time may depend on the payment gateway or bank and may take several business days to reflect in your account.
Shipping or delivery charges may be non-refundable unless the issue is due to an error attributable to Brandrevery.
6. Return Shipping
If a return or replacement is approved because of a manufacturing defect, incorrect product or damage caused during transit, Brandrevery will provide instructions regarding the return or replacement process.
Customers should not ship products back without contacting us first.
7. Non-Returnable Products
The following products are generally non-returnable:
- Customized printed products
- Personalized merchandise
- Products made according to customer specifications
- Products with customer-provided artwork
- Products that have already entered production
- Products that have been used, altered or damaged after delivery
8. How to Request a Return or Refund
To request a return, replacement or refund, please contact us with:
- Order number
- Customer name
- Contact details
- Reason for the request
- Clear photographs/videos of the product, where applicable
Our team will review the request and inform you about the next steps.
9. Contact Us
For return, replacement or refund-related queries, please contact our customer support team through the contact details provided on our website.
Brandrevery
Crafting Brands, Creating Impact
Important: Because Brandrevery sells customized/printed products, this policy should be aligned with your actual production, cancellation and refund process before publishing it on the live store.